Your privacy matters to us. This page explains what personal information kuyaplay collects from members in the Philippines, how it is used, and the steps we take to keep it secure. Please read through this policy before creating your account.
Last updated: 2025. This Privacy Policy applies to all visitors and registered members of the kuyaplay platform. By using this website, you agree to the collection and use of your information as described below.
kuyaplay collects only the personal information needed to operate your account and deliver a safe, enjoyable experience for Filipino players. We do not sell your data to third parties. You have the right to access, correct, or request deletion of your personal information at any time by contacting our support team.
When you register for a kuyaplay account, we collect personal details including your full name, date of birth, email address, and contact number. We also collect information about how you use the platform, such as the pages you visit, the games you play, and the transactions you make. Device information — including your IP address, browser type, and operating system — is collected automatically when you access the site. If you contact our support team, we may retain records of that communication to help resolve your query more efficiently. All information collected is used solely for the purposes described in this Privacy Policy and in accordance with applicable data protection standards in the Philippines.
The personal information you provide is used to create and manage your kuyaplay account, process deposits and withdrawals in Philippine pesos (PHP), and verify your identity in line with our responsible gaming and security obligations. We use your contact details to send you important account notifications, such as transaction confirmations and security alerts — we will not send you unsolicited marketing messages without your consent. Usage data helps us improve the platform, fix technical issues, and personalise your experience on the site. We may also use aggregated, anonymised data for internal analytics to understand how Filipino players interact with our sports, live casino, and game lobby sections. Your information is never used in any way that is inconsistent with the purposes stated in this policy.
kuyaplay uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are required for the site to operate and cannot be disabled. We may also use analytics cookies to understand how visitors navigate the platform, which helps us make improvements over time. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some features. By continuing to use the kuyaplay website, you consent to our use of cookies as described in this section.
kuyaplay does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors and identity verification services — but only to the extent necessary to perform those services. All third-party partners are required to handle your data securely and in accordance with applicable privacy standards. We may also disclose your information if required to do so by law, court order, or regulatory authority in the Philippines. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep it confidential. Sensitive data such as payment information is handled by certified payment processors and is never stored directly on our servers. While we do everything reasonably possible to protect your data, no online platform can guarantee absolute security, and you use the service at your own risk. If you believe your account has been compromised, please contact our support team immediately so we can take appropriate action.
kuyaplay retains your personal information for as long as your account remains active or as required to fulfil the purposes outlined in this Privacy Policy. If you close your account, we may retain certain information for a period of time as required by applicable laws and regulations in the Philippines, including those related to financial record-keeping and anti-money laundering compliance. Once the retention period has expired, your personal data will be securely deleted or anonymised. You may request early deletion of your data by contacting our support team, subject to any legal obligations that require us to retain it. We will respond to all data deletion requests within a reasonable timeframe.
As a member of kuyaplay, you have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or out of date. You may also request that we restrict the processing of your data or, in certain circumstances, request that it be deleted entirely. If you wish to exercise any of these rights, please contact our support team using the email address provided in the footer of this page. We will acknowledge your request promptly and aim to resolve it within a reasonable period. Please note that some requests may be subject to legal limitations, and we will inform you if this is the case.
kuyaplay is strictly an adult platform and is not intended for use by anyone under the age of 21. We do not knowingly collect personal information from minors. If we become aware that a person under the age of 21 has registered an account or provided personal information, we will take immediate steps to close the account and delete the associated data. Parents and guardians who believe their child may have accessed the platform are encouraged to contact our support team as soon as possible. We are committed to upholding responsible gaming standards and protecting younger members of the community from accessing gambling-related content.
kuyaplay reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify registered members through the platform or via the contact details associated with your account. The date at the top of this page will always reflect when the policy was last revised. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the kuyaplay platform after any update constitutes your acceptance of the revised Privacy Policy.
These pages give you a fuller picture of how kuyaplay operates and what you can expect as a member in the Philippines.
The Terms and Conditions set out the rules that govern your use of the kuyaplay platform. Reading them alongside this Privacy Policy gives you a complete understanding of your rights and responsibilities as a member.
Read Terms & Conditionskuyaplay is committed to safe and balanced entertainment for all Filipino players. Visit the Responsible Gaming page for practical tools, self-assessment guidance, and information on how to keep your play within healthy limits.
View Responsible GamingHave questions about your account, data, or how the platform works? The FAQ page covers the most common topics in plain, easy-to-follow language so you can find answers quickly without needing to contact support.
Go to FAQNow that you know how we handle your data, you can join with confidence. Registration is free, takes just a few minutes, and opens up the full sports, live casino, and game lobby experience for Filipino players.